Privacy Policy
Privacy Policy
How United Infusion Collects, Uses, and Protects Your Information
This Privacy Policy describes how United Infusion collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
SMS Privacy and Messaging Terms
United Infusion will not share or sell customer consent for SMS messages or phone numbers collected for SMS messages to any third parties under any circumstances.
By checking the SMS opt-in box, you agree to receive SMS text messages from United Infusion. Reply STOP to opt out at any time. Reply HELP for Customer Care Contact Information. Message and data rates may apply. Message frequency will vary.
- SMS communications may include
- Product updates, service announcements, promotions, and customer support.
- Message frequency
- Estimated at 1–4 text messages per month across all users. Frequency may vary.
- Potential fees
- Carriers may charge fees for each message sent or received. Fees vary by carrier and plan.
- Opt out
- Reply STOP at any time. Once opted out, you will receive no further SMS communication. You may opt back in by replying START.
SMS Opt-In Method
Customers may opt in for SMS messaging from United Infusion verbally during a call initiated through our website, www.unitedinfusion.com.
“Do you agree to receive texts from United Infusion? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt out. See our privacy policy at www.unitedinfusion.com/pages/privacy-policy. This consent agreement will not be shared with third parties or affiliates for marketing purposes.”
No SMS communication will be initiated without customer consent.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual.
Device Information
| Examples collected | Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and site interaction data. |
|---|---|
| Purpose of collection | To load the Site accurately and perform analytics on Site usage to improve the Site. |
| Source of collection | Collected automatically through cookies, log files, web beacons, tags, pixels, or similar tracking technologies. |
| Business disclosure | Shared with our processor Shopify and any other vendors used to support this function. |
Order Information
| Examples collected | Name, billing address, shipping address, payment information, email address, and phone number. |
|---|---|
| Purpose of collection | To provide products or services, process payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for risk or fraud, and provide product or service information when aligned with your preferences. |
| Source of collection | Collected directly from you. |
| Business disclosure | Shared with Shopify and other service providers such as sales channels, payment gateways, shipping providers, fulfillment apps, or related vendors as applicable. |
Customer Support Information
We may collect information you provide when you contact us for customer support. This information is used to respond to your request and provide customer support.
Minors
The Site is not intended for individuals under the age stated in our policy. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share Personal Information with service providers to help us provide services and fulfill contracts with customers.
- We use Shopify to power our online store.
- We may share Personal Information to comply with laws and regulations, respond to lawful requests, or protect our rights.
- We may share Personal Information with other service providers used to operate the Site and provide services.
Behavioural Advertising
We may use Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
We may use analytics tools, advertising platforms, and similar technologies to understand how customers use the Site and interact with ads or marketing content.
You can opt out of targeted advertising through the applicable advertising platform settings. You may also opt out of some services through the Digital Advertising Alliance opt-out portal.
Using Personal Information
We use Personal Information to provide services, offer products for sale, process payments, ship and fulfill orders, and keep customers up to date on products, services, and offers.
Lawful Basis
If applicable under the General Data Protection Regulation, we may process Personal Information under lawful bases such as consent, contract performance, legal obligation, vital interests, public interest, and legitimate interests that do not override individual rights and freedoms.
Retention
When you place an order through the Site, we retain Personal Information for our records unless and until you ask us to erase this information, subject to applicable legal or business requirements.
Automatic Decision-Making
Shopify may use limited automated decision-making to help prevent fraud. This may include temporary denylisting of IP addresses associated with repeated failed transactions or credit cards associated with denylisted IP addresses.
Your Rights
Depending on your location, you may have the right to access, correct, update, erase, or port the Personal Information we hold about you.
If you are a resident of the European Economic Area or California, you may have additional privacy rights under GDPR, CCPA, or other applicable laws. To exercise these rights, contact us using the information listed below.
Cookie Use
A cookie is a small amount of information downloaded to your computer or device when you visit the Site. Cookies help the website remember actions and preferences and provide information on how people use the Site.
We use functional, performance, advertising, social media, and content cookies where applicable. You can control and manage cookies through your browser settings. Blocking cookies may affect your browsing experience and may prevent parts of the Site from working correctly.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect that signal from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact United Infusion
For more information about our privacy practices, questions, or complaints, contact United Infusion by email or by mail.
United Infusion1907 Keller Andrews Road
Sanford, NC 27330
United States